The magic of rapport :
Richardson, Jerry.
The magic of rapport : the business of negotiation / by Jerry Richardson, Joel Margulis. - New York, N.Y. : Avon Books, 1984. - xiii, 186 p. : ill.
0380682052
Negotiation.
Interpersonal relations.
Interpersonal communication.
Persuasion (Psychology).
Resistance (Psychoanalysis).
The magic of rapport : the business of negotiation / by Jerry Richardson, Joel Margulis. - New York, N.Y. : Avon Books, 1984. - xiii, 186 p. : ill.
0380682052
Negotiation.
Interpersonal relations.
Interpersonal communication.
Persuasion (Psychology).
Resistance (Psychoanalysis).