000			00821cam a22002534a 4500
001			000465547
005			20170506195619.0
008			051125s2002 ||||||||||||||||||||eng|d
020			_a0471035130
040			_aDLC _cDLC _dDLC
041	0		_aeng
042			_apcc
082	0	0	_a658.8/12 _221
100	1		_aRubio, Janet.
245	1	0	_aPlanting flowers, pulling weeds : _bidentifying your most profitable customers to ensure a lifetime of growth / _cJanet Rubio, Patrick Laughlin.
260			_aNew York : _bJohn Wiley & Sons, _cc2002.
300			_axiv, 272 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
650		0	_aCustomer relations.
650		0	_aCustomer loyalty.
650		0	_aConsumer satisfaction.
650		0	_aSuccess in business.
700	1		_aLaughlin, Patrick.
999			_c399413 _d399413