000			01026nam a2200241 a 4500
001			4014
003			Q Series
005			20170506191241.0
008			050810s1991 nyua 001 0 eng d
020			_a002903079X
040			_aDLC _cAUA _dAUA
100	1		_aBerry, Leonard L
245	1	0	_aMarketing services : _bcompeting through quality / _cby Leonard L. Berry, A. Parasuraman.
260			_aNew York, N.Y. : _bFree Press, _c1991.
300			_axi, 212 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references : (p. 191-203) and index.
505	2		_An integrative framework for marketing services--Quality : the foundation for services marketing--Building a services marketing organization.
650		0	_aCustomer services.
650		0	_aService industries _xMarketing.
700	1		_aParasuraman, A.
856	4	2	_oContributor biographical information _uhttp://www.loc.gov/catdir/bios/simon051/91013029.html
856	4	2	_oPublisher description _uhttp://www.loc.gov/catdir/description/simon031/91013029.html
999			_c386978 _d386978