000			00751nam a2200217 a 4500
001			694
003			Q Series
005			20170506185623.0
008			020709s1990 001 0 eng d
020			_a0029357012
040			_aDLC _cAUA _a
100	1		_aZeithaml, Valarie A.
245	1	0	_aDelivering quality service : _bbalancing customer perceptions and expectations / _cby Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
260			_aNew York, N.Y. : _bFree Press, _c1990.
300			_axii, 226 p. ; _c25 cm.
504			_aIncludes bibliographical references and index.
650		0	_aCustomer services.
650		0	_aService industries _xQuality control _xMathematical models.
700	1		_aParasuraman, A.
700	1		_aBerry, Leonard L.
999			_c379948 _d379948