000			00559cam a2200181 a 4500
001			A30009 3080
003			dti
005			20170506184243.0
008			940411c1989 nyu r u00000 engsd
020			_a0060161809
100	1		_aDavidow, William H.
245	1	0	_aTotal customer service : _bthe ultimate weapon / _cby William H. Davidow and Bro Uttal.
260	0	1	_aNew York, N.Y. : _bHarper Perennial, _c1989.
300			_axxii, 227 p. ; _c24 cm.
504			_aIncludes bibliographical references.
650		4	_aCustomer services.
700	1		_aUttal, Bro.
999			_c366047 _d366047