000			00627cam a2200217 a 4500
001			000426526
003			dti
005			20170506184150.0
008			950315c1993 nyu r u00000 engsd
020			_a0385425554
099			_a658.8FRO
100	1		_aFromm, Bill.
245	1	4	_aThe real heroes of business and not a CEO among them / _cBill Fromm and Len Schlesinger.
260	0	1	_aNew York, N.Y. : _bCurency and Doubleday, _cc1993.
300			_axxiv, 337 p.
650		4	_aCustomer service _xManagement.
650		4	_aEmployees _xRecruiting.
700	1		_aSchlesinger, Len
049			_d19950315 _v1
999			_c364881 _d364881