Scoring points : how Tesco continues to win customer loyalty /
By T. Hunt, Clive Humby, Tim Phillips.
- 2nd ed.
- London ; Philadelphia : Kogan Page, 2007.
- X, 294 p. : ill. ; 24 cm.
With supervover
Index: p. 285-294
Cont.: Questions of loyalty -- Making loyalty pay -- Clubcard on trial -- Because we can -- Every little helped -- Data, lovely data -- Four Christmases a year -- The quarterly me -- You are what you eat -- Lifestyles become habits -- Launching a bank -- Babies, beauty and wine -- A bigger deal -- From mouse to house -- Five challenges for the future.