Hunt, Terry 1955-

Scoring points : how Tesco continues to win customer loyalty / By T. Hunt, Clive Humby, Tim Phillips. - 2nd ed. - London ; Philadelphia : Kogan Page, 2007. - X, 294 p. : ill. ; 24 cm.

With supervover

Index: p. 285-294

Cont.: Questions of loyalty -- Making loyalty pay -- Clubcard on trial -- Because we can -- Every little helped -- Data, lovely data -- Four Christmases a year -- The quarterly me -- You are what you eat -- Lifestyles become habits -- Launching a bank -- Babies, beauty and wine -- A bigger deal -- From mouse to house -- Five challenges for the future.

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Tesco Firm --History--20th century


Customer loyalty programs--Case Studies