TY  - BOOK
AU  - Watson-Delestrée,Anne
TI  - Basic telephone training: a basic course in telephone language and skills 
SN  - 0906717426
PY  - 1992///
CY  - Boston
PB  - Thomson Heinle
KW  - English language
KW  - Textbooks for foreign speakers
KW  - Telephone etiquette
ER  -