Watson-Delestrée, Anne. <br/><br/>
Basic telephone training :  a basic course in telephone language and skills / 
Anne Watson-Delestrée. 
 - Boston :  Thomson Heinle,  1992. 
 - 78 p. ;  24 cm +  1 cas. 
<br/><br/><label>ISBN: </label>0906717426 0906717477 (Cassette) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>English language--Textbooks for foreign speakers<br/>Telephone etiquette