TY  - BOOK
AU  - Ambrose Sandra
AU  - Hellmuth Daniel
TI  - Telemarketing skills: Training manual 
SN  - 0-13-902677-0
PY  - 1990///
CY  - Englewood Cliffs, NJ
PB  - Prentice Hall
KW  - Telemarketing
KW  - study and teaching
N1  - Includes appendix and index
ER  -