Ambrose Sandra <br/><br/>
Telemarketing skills :  Training manual / 
S. Ambrose, D. Hellmuth. 
 - Englewood Cliffs, NJ :  Prentice Hall,  1990. 
 - xiv, 272 p. :  ill. ;  29 cm. 
<br/><br/> Includes appendix and index 
<br/><br/><label>ISBN: </label>0-13-902677-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telemarketing--study and teaching