Murphy, Herta A <br/><br/>
Effective Business Communications / 
Herta A . Murphy , Herbert W. Hildebrandt. 
 - 5th ed. 
 - New York :  McGraw-Hill Book Co.,  1988. 
 - 730 p. :  ill ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0-07-044094-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence