TY  - BOOK
AU  - Payne,James
AU  - Carlin Diana
TI  - Applications. Communication: For Personal and Professional Contexts 
SN  - 0931054753
PY  - 2001///
CY  - New York
PB  - Clark Publishing, Inc.
N1  - Glossary, p.p. 509-517; Index, p.p. 518-525
ER  -