Payne, James <br/><br/>
Applications. Communication :  For Personal and Professional Contexts / 
by James Payne; Diana Carlin, Consulting Editor. 
 - New York :  Clark Publishing, Inc.,  2001. 
 - 525 p. ;  24 cm. 
<br/><br/> Glossary, p.p. 509-517  Index, p.p. 518-525 
<br/><br/><label>ISBN: </label>0931054753