TY - BOOK AU - Loader,David TI - Controls, procedures, and risk T2 - Operations management series SN - 0750654864 U1 - 332.1/068/1 21 PY - 2003/// CY - Philadelphia, PA PB - Butterworth-Heinemann KW - Financial services industry KW - Management KW - Risk management N1 - Includes index ER -