TY  - BOOK
AU  - Van Bon,Jan
TI  - The guide to IT service management
SN  - 0-201-73792-2 (case : alk. paper)
PY  - 2002///
CY  - London, Boston
PB  - Addison Wesley
KW  - Computer service industry
KW  - Management
N1  - Includes bibliographical references; Vol. 1 (2002, 820 p.)
ER  -