The guide to IT service management / 
edited by Jan van Bon. 
 - London ;  Boston :  Addison Wesley,  2002. 
 - v. 
<br/><br/>Includes bibliographical references. 
<br/><br/> Vol. 1 (2002, 820 p.) 
<br/><br/><label>ISBN: </label>0-201-73792-2 (case : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer service industry--Management.