McKenna, Regis <br/><br/>
Real time :  preparing for the age of the never satisfied customer / 
by R. McKenna. 
 - Boston, MA :  Harvard Business School,  1997. 
 - XI, 204 p. :  ill. ;  21 cm. 
<br/><br/>Appendix pp.177-182 Index pp. 189-201 
<br/><br/><label>ISBN: </label>0-87584-794-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Sociology--Real-time data