TY  - BOOK
AU  - Walters,Suzanne
TI  - Customer service: a how-to-do-it manual for librarians 
T2  - How-to-do-it manuals for librarians
SN  - 155570137X
U1  - 025.5 20
PY  - 1994///
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Public services (Libraries)
KW  - United States
KW  - Customer services
N1  - Includes bibliographical references (p. 111-113) and index
ER  -