Customer service : a how-to-do-it manual for librarians /
Suzanne Walters.
- New York : Neal-Schuman Publishers, c1994.
- iii, 115 p. : ill. ; 28 cm.
- How-to-do-it manuals for librarians ; no. 41 .
- 025.5 .
- How-to-do-it manuals for libraries ; no. 41. .
Includes bibliographical references (p. 111-113) and index.
155570137X
Public services (Libraries)--United States. Customer services--United States.