TY - BOOK AU - Sudit,Ephraim F. TI - Effectiveness, quality, and efficiency: a management oriented approach SN - 0792398122 (acid-free paper) U1 - 658.4 20 PY - 1996/// CY - Boston, Norwell, Mass. PB - Kluwer Academic Publishers ;, Distributors for North America, Kluwer Academic Publishers,. KW - Organizational effectiveness KW - Total quality management KW - Industrial efficiency KW - Industrial management N1 - Includes bibliographical references (p. [111]-116) and index ER -