Moschella, David C. <br/><br/>
Customer-driven IT :  How users are shaping technology industry growth / 
David Moschella. 
 - Boston :  Harvard Business School Press,  2003. 
 - xx, 251 p.  ill. ;  25 cm. 
<br/><br/>Includes bibliogr. references (p. 239-243) and index. 
<br/><br/><label>ISBN: </label>1578518652 (acid-free) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology<br/>Business enterprises--Technological innovations