TY  - BOOK
AU  - Rubio,Janet
AU  - Laughlin,Patrick
TI  - Planting flowers, pulling weeds: identifying your most profitable customers to ensure a lifetime of growth 
SN  - 0471035130
U1  - 658.8/12 21
PY  - 2002///
CY  - New York
PB  - John Wiley & Sons
KW  - Customer relations
KW  - Customer loyalty
KW  - Consumer satisfaction
KW  - Success in business
N1  - Includes bibliographical references and index
ER  -