TY - BOOK AU - Westbrook,Lynn TI - Identifying and analyzing user needs: a complete handbook and ready-to-use assessment workbook with disk SN - 1-55570-388-7 U1 - 025.5/8 21 PY - 2001/// CY - New York PB - Neal-Schuman Publishers KW - Library use studies KW - United States KW - Handbooks, manuals, etc KW - Libraries KW - User satisfaction N1 - Includes bibliographical references (p. 279-294) and index ER -