TY  - BOOK
AU  - Summers,Donna C.S.
TI  - Quality management: creating and sustaining organizational effectiveness 
SN  - 0132626438
PY  - 2005///
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall
KW  - Total quality management
KW  - Quality control
KW  - Organizational effectiveness
N1  - Includes bibliographical references : (p. 392-400) and index; Organizational effectiveness--Oragnizational philosophy--Quality systems--Creating a customer focus
UR  - http://www.prenhall.com
ER  -