Summers, Donna C.S. <br/><br/>
Quality management :  creating and sustaining organizational effectiveness / 
by Donna C.S. Summers. 
 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  2005. 
 - xii, 409 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references : (p. 392-400) and index. 
<br/><br/>Organizational effectiveness--Oragnizational philosophy--Quality systems--Creating a customer focus. 
<br/><br/><br/>Text in Armenian. 
<br/><br/><label>ISBN: </label>0132626438 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Organizational effectiveness.