Weinstein, Art. <br/><br/>
Designing and delivering superior customer value :  concepts, cases, and applications / 
by Art Weinstein, William C. Johnson. 
 - Boca Raton, Fla. :  St. Lucie Press,  1999. 
 - xii, 388 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Customer value concepts--Customer value cases--Customer value applications--Customer value abstracts--Customer value assessment tool (CVAT). 
<br/><br/><label>ISBN: </label>1574442406 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Consumer satisfaction.