TY  - BOOK
AU  - Beam,George
TI  - Quality public management: what it is and how it can be improved and advanced 
SN  - 0830415696
PY  - 2001///
CY  - Chicago, Ill.
PB  - Burnham Inc., Publishers
KW  - Total quality management in government
N1  - Includes bibliographical references and index; Empirical methods and quality management--Quality processes, structures, and personnel--Improving and advancing quality public management
ER  -