Beam, George. <br/><br/>
Quality public management :  what it is and how it can be improved and advanced / 
by George Beam. 
 - Chicago, Ill. :  Burnham Inc., Publishers,  2001. 
 - xii, 323 p. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Empirical methods and quality management--Quality processes, structures, and personnel--Improving and advancing quality public management. 
<br/><br/><label>ISBN: </label>0830415696 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government.