Dana, Daniel. <br/><br/>
Managing differences :  how to build better relationships at work and home / 
by Daniel Dana. 
 - Wolcott, Conn. :  MTI Publications,  1989. 
 - x, 177 p. ;  21 cm. 
<br/><br/>The challenge--The 4-step method--Limitations--Mediation--Why it works. 
<br/><br/><label>ISBN: </label>0962153419 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations.<br/>Problem solving.<br/>Conflict management.<br/>Mediation.