Ross, Joel E. <br/><br/>
Total quality management :  text, cases, and readings / 
by Joel E. Ross. 
 - 2nd ed. 
 - Delray Beach, F.L. :  St. Lucie Press,  1995. 
 - xi, 465 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1884015085 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.