Schonberger, Richard. <br/><br/>
Building a chain of customers :  linking business functions to create the world class company / 
Richard J. Schonberger. 
 - New York :  Free Press,  1990. 
 - ix, 349 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The great awakening : earthquakes in the business functions--Universal strategy : the shattering of strategic business thought. 
<br/><br/><label>ISBN: </label>0029279917 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Industrial management.