TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 0136394035
PY  - 1999///
CY  - Upper Saddle River, N.J.
PB  - Prentice-Hall
KW  - Total quality management
N1  - Includes index; Contents : Leadership--Customer satisfaction--Employee involvement
ER  -