Total quality management / 
by Dale H. Besterfield ... [et al.]. 
 - 2nd ed. 
 - Upper Saddle River, N.J. :  Prentice-Hall,  1999. 
 - x, 533 p. 
<br/><br/> Includes index.  Contents : Leadership--Customer satisfaction--Employee involvement. 
<br/><br/><label>ISBN: </label>0136394035 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.