Crosby, Philip B. <br/><br/>
Completeness :  quality for the 21st century / 
Philip B. Crosby. 
 - New York, N.Y. :  Penguin Books,  1992. 
 - xix, 251 p. ; 23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0525934758 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.