Operations management in service industries and the public sector :  text and cases / 
Christopher Voss ... [et al.]. 
 - New York, N.Y. :  John Wiley & Sons,  1985. 
 - ix, 318 p. 
<br/><br/><label>ISBN: </label>0471908010 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--United States--Management--Case studies.<br/>Service industries--Great Britain--Case studies.