TY  - BOOK
AU  - Donnelly,James H.
TI  - Close to the customer: 25 management tips from the other side of the counter 
SN  - 1556235690
PY  - 1992///
CY  - Homehood, Ill.
PB  - Business One Irwin
KW  - Customer service
KW  - Management
KW  - Consumer satisfaction
KW  - Supervision of employees
KW  - Leadership
ER  -