Donnelly, James H. <br/><br/>
Close to the customer :  25 management tips from the other side of the counter / 
by James H. Donnelly. 
 - Homehood, Ill. :  Business One Irwin,  1992. 
 - x, 214 p.;  21 cm. 
<br/><br/><label>ISBN: </label>1556235690 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service--Management<br/>Consumer satisfaction.<br/>Supervision of employees.<br/>Leadership.