TY  - BOOK
AU  - Davidow,William H.
AU  - Uttal,Bro
TI  - Total customer service: the ultimate weapon 
SN  - 0060161809
PY  - 1989///
CY  - New York, N.Y.
PB  - Harper Perennial
KW  - Customer services
N1  - Includes bibliographical references
ER  -