TY  - BOOK
AU  - Carr,David K.
AU  - Littman,Ian D.
TI  - Excellence in government: total quality management in the 1990s 
SN  - 0944533078
PY  - 1993///
CY  - Arlington, VA
PB  - Coopers & Lybrand
KW  - Total quality management
ER  -