Carr, David K. <br/><br/>
Excellence in government :  total quality management in the 1990s / 
by David K. Carr and Ian D. Littman. 
 - 2nd ed. 
 - Arlington, VA :  Coopers & Lybrand,  c1993. 
 - xvi, 352 p. : 
<br/><br/><label>ISBN: </label>0944533078 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.