TY  - BOOK
AU  - Fromm,Bill
AU  - Schlesinger,Len
TI  - The real heroes of business and not a CEO among them
SN  - 0385425554
PY  - 1993///
CY  - New York, N.Y.
PB  - Curency and Doubleday
KW  - Customer service
KW  - Management
KW  - Employees
KW  - Recruiting
ER  -