TY  - BOOK
AU  - Richardson,Jerry
AU  - Margulis,Joel
TI  - The magic of rapport: the business of negotiation 
SN  - 0380682052
PY  - 1984///
CY  - New York, N.Y.
PB  - Avon Books
KW  - Negotiation
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Persuasion (Psychology)
KW  - Resistance (Psychoanalysis)
ER  -