Fitzsimmons, James A. <br/><br/>
Service operations management / 
James A. Fitzsimmons, Robert S. Sullivan. 
 - New York :  McGraw-Hill Book Co. ,  1982. 
 - xiv, 449 p. 
 - McGraw-Hill series in quantitative methods for management .
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0-07-021215-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management<br/>Operations research