The healthcare quality book :  vision, strategy, and tools / 
Edited by Elizabeth R. Ransom ... [et al.] . 
 - 2nd Edition. 
 - Chicago :  HAP. AUPHA Press ,  2008 . 
 - 495 p.,  fig. 
 - 614:616-08 .
<br/><br/>Index: pp. 475-489; About the authors: pp. 491-495. 
<br/><br/><label>ISBN: </label>ISBN-13: 9781567933017 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Healthcare--Quality control<br/>Medical care
<br/><br/><label>Universal Decimal Class. No.: </label>614:616-08