TY  - BOOK
AU  - Albrecht,Karl
TI  - At America's service : : How Corporations can Revolutionize the way they treat their customers 
SN  - 1556231687
PY  - 1988///
CY  - Homewood, Ill.
PB  - Dow Jones-Irwin
KW  - Management
KW  - Service industries
KW  - United States
ER  -