Bourque, Linda B. How To Conduct Telephone Survey : Volume 4 / Linda B. Bourque, Eve P. Fielder. - 2nd edition - Thousand Oaks, CA : Sage publications, Inc. 2002. - 340 p. - The Survey Kit 2Ed vol.4 . ISBN: 0761925910 978-0761925910 Subjects--Topical Terms: Telephone Surveys