TY  - BOOK
AU  - Ross,Joel E.
AU  - Ross,Joel E.
TI  - Total Quality Managment: Text, Cases and Readings 
SN  - 1-884015-08-5
U1  - 658.5 
PY  - 1995///
CY  - Florida
PB  - St. Louice Press
KW  - Total quality managment
KW  - Total quality managment-Case studies
ER  -