Ross, Joel E. <br/><br/>
Total Quality Managment:  Text, Cases and Readings / 
Joel E. Ross,. 
 - 2-nd ed. 
 - Florida :  St. Louice Press,  1995. 
 - 476 p. 
 - 658.5 .
<br/><br/><label>ISBN: </label>1-884015-08-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality managment<br/>Total quality managment-Case studies
<br/><br/><label>Dewey Class. No.: </label>658.5