TY  - SOUND
AU  - Andersen,Arthur
TI  - Best practices building your business with customer-focused solutions
SN  - 0671577166
PY  - 1998///
CY  - New York, N.Y.
PB  - Simon & Schuster
KW  - Customer services
KW  - Industrial management
N1  - Consists of two audiocassettes
ER  -